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The instructions below outline how to access your office landline voicemail 

Step-by-step guide

For AVAYA/Nortel

  1. Dial 65678 or press the "Msg/Inbox" button.
  2. When prompted for your mailbox press #
  3. Enter 1 + last 5 of your extension and press #
  4. Enter new password and press #
  5. System will provide next possible steps.

For Polycom phones

  1. Dial *97 or press "Messages" button and hit corresponding button to "Connect"
  2. Enter your current password followed by # key
  3. Press 1 to here a list of messages
  4. Press 1 to listen to unheard messages
  5. * key will allow to rewind message by 3 seconds, pressing 6 skips to next message, 7 would immediately delete this message.


below instructions to change password, do we need them here?

  1. To change your password, press 05.
  2. Enter your new password followed by # key (you may not use your extension and password must be 4-6 digits long)
  3. Enter your new password again followed by the # key
  4. You have now created your new password



First time accessing your voicemail?  Open a tech support ticket to get your default password.

Set your password previously and forgot your password? Open a tech support ticket and we'll reach out to OCA to reset your password.




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